Privacy Policy

Insulated Panel Solutions ("we", "us", "our") operates the website at insulated.net.au. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and company name when you submit an enquiry or create an account.
• Order information — billing address, shipping address, and order details when you purchase from us.
• Account information — username and password if you create a customer account.
• Communications — messages you send us via the contact form or email.

We also collect certain information automatically when you visit our site:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search terms
• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders for insulated panels and accessories
• Send order confirmations, invoices, and delivery updates
• Respond to your enquiries and provide customer support
• Improve our website and product offerings
• Send you relevant product and service information (with your consent)
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies — required for the website and shopping cart to function correctly.
• Analytics cookies — to understand how visitors use our site (via Google Analytics).
• Preference cookies — to remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the shopping cart.

4. Orders & Payments

Our online store is powered by WooCommerce. When you place an order, we collect the billing and shipping details necessary to fulfil your purchase. Payment processing is handled securely by our payment gateway provider. We do not store your full credit card details on our servers.

Order information is retained for accounting, legal compliance, and customer service purposes.

5. Third Parties

We may share your information with trusted third parties who assist us in operating our website and conducting our business, including:

• Payment processors — to securely process transactions
• Delivery and freight providers — to ship your order across WA
• Email service providers — to send transactional emails
• Google Analytics — for website analytics (anonymised data)

All third parties are required to keep your information confidential and may only use it for the specific purpose we engage them for.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting compliance. You may request deletion of your account and associated data at any time.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: